Complaints Procedure – Sales (Bacon and Company Worthing Limited)

  1. Initially, please contact the relevant Manager who will aim to resolve any grievances directly. If the complaint is about a Manager, or you do not feel comfortable speaking to them, your complaint should be referred to the relevant Director whose contact details can be obtained from the branch.
  2. All complaints will be acknowledged in writing within 3 working days, and a copy of our Complaints Procedure will be provided.
  3. If the complaint was in writing, a written response will be provided within 15 working days. Telephone complaints may be dealt with by telephone if straightforward, however a written response will be provided for complex or multiple issues.
  4. If your complaint remains unresolved at the branch level it should be escalated in writing to a company director at the following address:
    Bacon and Company
    72 Goring Road
    Worthing, West Sussex BN12 4AB
    Tel: 01903 520002
    Email: goring@baconandco.co.uk
  5. Our director will investigate your complaint referring to the records and conducting interviews with the relevant members of staff. They will also contact you if necessary. You will be advised of the outcome within 15 working days.
  6. If an agreement cannot be reached within a period of 8 weeks from the date of the initial complaint in writing, you can contact the property ombudsman at the below address:
    The Property Ombudsman
    Milford House, 43-55 Milford Street
    Salisbury, Wiltshire SP1 2BP
    Tel: 01722 333306
    Fax: 01722 332296
    www.tpos.co.uk

Complaints Procedure – Lettings – (Bacon Micawber lettings Limited)

  1. Initially, please contact the relevant Manager who will aim to resolve any grievances directly. If the complaint
    is about a Manager, or you do not feel comfortable speaking to them, your complaint should be referred to the
    relevant Director whose contact details can be obtained from the branch.
  2. All complaints will be acknowledged in writing within 3 working days, and a copy of our Complaints Procedure
    will be provided.
  3. If the complaint was in writing, a written response will be provided within 15 working days. Telephone complaints
    may be dealt with by telephone if straightforward, however a written response will be provided for complex or
    multiple issues.
  4. If your complaint remains unresolved at the branch level it should be escalated in writing to a company director
    at the following address:

    Bacon and Company
    72 Goring Road
    Worthing, West Sussex BN12 4AB
    Tel: 01903 520002
    Email: goring@baconandco.co.uk
  5. Our director will investigate your complaint referring to the records and conducting interviews with the relevant
    members of staff. They will also contact you if necessary. You will be advised of the outcome within 15 working
    days.
  6. If an agreement cannot be reached within a period of 8 weeks from the date of the initial complaint in writing,
    you can contact the property ombudsman at the below address:

    The Property Ombudsman
    Milford House, 43-55 Milford Street
    Salisbury, Wiltshire SP1 2BP
    Tel: 01722 333306
    Fax: 01722 332296
    www.tpos.co.uk

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